Last Updated: 12 June 2025

At OMTARK, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or mobile application.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, address.

Service Information: Booking details, AC type, service history.

Device Information: IP address, browser type, device model, OS version.

Payment Information: UPI ID, card details (handled via secure third-party gateway – we do not store card info).

Location Data: To assign nearby technicians (only if permission is granted).

2. How We Use Your Information

We use your information to:

Process and manage bookings.

Provide customer support.

Improve our services.

Send important updates and promotional offers.

Prevent fraud and enhance security.

3. Data Sharing

We do not sell your personal data. However, we may share your data with:

Verified service professionals for task fulfillment.

Third-party payment gateways.

Legal authorities, if required by law.

4. Data Security

We implement industry-standard security measures (encryption, firewalls, secure servers) to protect your data. However, no system is 100% secure.

5. Cookies & Tracking

We may use cookies to understand usage patterns and improve your experience. You can disable cookies through your browser settings.

6. Third-Party Links

Our app/website may contain links to third-party websites. We are not responsible for their privacy practices.

7. User Rights

You have the right to:

Access the data we hold about you.

Request correction or deletion of your data.

Withdraw consent for marketing communications.

To exercise these rights, contact us at privacy@omtark.com.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We recommend you review it periodically. Continued use of our service after updates means acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, reach out to:

📧 Email: privacy@omtark.com